FAQs
📦 Product & Features
Q: What types of power banks does Qyram offer?
A: We offer fast-charging, mini, wireless, solar, and travel power banks designed for every lifestyle.
Q: What capacity power bank should I choose?
A: For smartphones, 10,000mAh is great for daily use. For laptops or long trips, 20,000mAh+ is recommended.
Q: How many times can my phone be charged with a Qyram power bank?
A: It depends on your phone battery size. A 10,000mAh power bank can usually charge a standard phone 2–3 times.
Q: Do your power banks support iPhone & Android?
A: Yes! Our fast-charging power banks support both iOS and Android devices.
🌍 Tech Safety & Standards
Q: Are your power banks safe to use?
A: Yes, all Qyram power banks are CE and RoHS certified, with built-in protection against overcharge, short-circuit, and overheating.
Q: Are Qyram power banks safe for flights?
A: Yes! All our power banks below 27,000mAh (100Wh) are airline-approved for carry-on luggage.
Q: Do your power banks automatically stop charging when the device is full?
A: Yes, they include auto-power-off protection to avoid overcharging.
🚚 Order, Delivery & Tracking
Q: How long does delivery take?
A: Orders within the UAE are delivered in 1–2 business days. For GCC countries, it takes 3–5 business days.
Q: Can I track my order after purchase?
A: Yes, once shipped, you will receive a tracking link via SMS or email.
Q: Do you offer same-day delivery in Dubai?
A: Yes! Same-day delivery is available in selected Dubai areas for orders placed before 2 PM.
Q: Can I change my address after placing an order?
A: Yes, contact us within 2 hours of ordering to update address details.
💳 Payment & Support
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Apple Pay, and Cash on Delivery.
Q: How can I contact customer support?
A: You can reach us via WhatsApp, email, or through our live chat (coming soon).We respond within 15 Min.
🛠️ Warranty,Returns & Service
Q: What does the warranty cover?
A: Warranty covers manufacturing defects, battery issues, and charging malfunction — not physical or water damage.
Q: Do you offer warranty on power banks?
A: Yes, all Qyram power banks come with a 6-month replacement warranty for manufacturing defects.
Q: Can I return or exchange my product?
A: Yes, returns are accepted within 7 days if the product is unused and in original packaging.
Q: How do I claim my warranty?
A: Contact our support team on WhatsApp or through our Contact Us page. We will arrange inspection and replacement if eligible.
🔋Tech & Performance
Q: Do your power banks support fast charging?
A: Yes, most of our models support PD and QC 3.0 fast charging for phones, tablets, and laptops.
Q: How do I know if my device is fast charging?
A: If your phone shows a “Fast Charging” notification, PD/QC fast charging is active.
Q: How many times can a power bank charge a phone?
A: It depends on battery size. Example:
10,000mAh = ~2 full phone charges
20,000mAh = ~4 full phone charges
⚡Shipping Areas
Q: Do you deliver outside the UAE?
A: Yes, we deliver to selected GCC countries. Shipping fees are calculated at checkout.